Click on the coloured buttons below to see an overview of some of the roles available within this area of the business. The boxes to the right give you an idea of what the role entails, the experience you might need to carry out the role as well as some qualifications that may be desirable to the recruiting manager.


Service Desk
Help Desk

What will I be responsible for?

Manages and supports the Service Desk to deliver a robust and effective service to the client. For example, raising reactive works on the CAFM and despatching the relevant skill set of engineer to respond. Manages the call from requisition through to completion in line with contractual SLAs

What decision/change authority will I have?

Is expected to make contributions to improve part of a current system, standard or process

Who will I work with?

Works as a conduit between the client and operational teams. Works closely with Operational Finance

What projects/people will I lead?

Acts as a specialist for contracts within their remit with a clear understanding of contractual SLAs and KPIs to deliver a first class service

What technical expertise will I need?

Excellent IT skills with experience of CAFM systems. Professional approach and excellent customer care service delivery. Good written and verbal communication skills, excellent organisational skills. Ability to use own judgement to deal with non-routine items and act as an escalation point within team

What experience will I need?

Good level of administration and customer care. Understanding of commercial impacts such as KPIs and SLAs. Articulate in both written and verbal communication

Will I need formal qualifications?

Can I take ownership of my personal development?

Yes! Visit The learning zone (via the Milife homepage) to complete any one of the following eLearning courses:

Corporate Induction
Equality & Diversity (online)

Where else will my skills and experience be relevant

Many of the skills you demonstrate within your current role will be transferable to a variety of roles within other areas of Mitie. Click on the function icons below to see where your current skillset could take you.

Internal vacancies

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