Click on the coloured buttons below to see an overview of some of the roles available within this area of the business. The boxes to the right give you an idea of what the role entails, the experience you might need to carry out the role as well as some qualifications that may be desirable to the recruiting manager.


Business Manager

What will I be responsible for?

To ensure that contracts are run safely and efficiently to the required standard and interface with audit process Support large contract requirements and initiatives where applicable. To ensure contract profitability through monitoring the performance of managers and supervisors to ensure customer satisfaction and expansion of business

What decision/change authority will I have?

Is expected to recruit, lead and develop the team. Expected to seek opportunities to introduce additional Mitie Group services. Expected to maintain quality of service to customers

Who will I work with?

Liaise with clients and internal stakeholders to monitor site operations and maintain quality of service to customer. Ability to network with and influence senior people both internally and externally in order to achieve a pre-defined outcome. Takes decisions in regard to supply chain/contractors. Create and deliver effective relationships with internal and external stakeholders through regular contact. Management of post sales customer relationship and commercials

What projects/people will I lead?

Control resources to achieve quality of service whilst keeping within budget and time constraints. Recruit, lead and develop the team

What technical expertise will I need?

Requires good or developing leadership skills, greater complexity of process and financial knowledge to control contracts. Excellent verbal and written communication skills. Requires good working knowledge of account management

What experience will I need?

Sound experience in managing contracts. Good working knowledge of IT . Good planning and prioritising skills to manage a varied and pressurised workload. Diplomatic and persuasive. Demonstrated solid business and marketing acumen as well as critical thinking skills

Will I need formal qualifications?

Can I take ownership of my personal development?

Yes! Visit The learning zone (via the Milife homepage) to complete any one of the following eLearning courses:

Corporate Induction
QHSE induction
Guide to being a Mitie manager
Mitie Academy
Equality & Diversity essentials
Risk assessment overview
Social selling
Protecting sensitive data (online)
Management Skills for New Managers
Introduction to People Management
IOSH Managing Safely
Shades of Perception
Coaching skills
Report writing
Absence Management
Caring for your customers
Finance for non-finance managers
The Bribery Act

Where else will my skills and experience be relevant

Many of the skills you demonstrate within your current role will be transferable to a variety of roles within other areas of Mitie. Click on the function icons below to see where your current skillset could take you.

Internal vacancies

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