Click on the coloured buttons below to see an overview of some of the roles available within this area of the business. The boxes to the right give you an idea of what the role entails, the experience you might need to carry out the role as well as some qualifications that may be desirable to the recruiting manager.


Detainee Custody Officer

What will I be responsible for?

Responsible for the duty of care and welfare of detainees including H&S, risk assessments, care plan management and security checks. Supports detainees with queries and complaints. Assist in the day to day management of business and to facilitate local service delivery. To perform the duties of a Detainee Custody Officer in line with contractual requirements, legislation and company standards.

What decision/change authority will I have?

Engage with and manage detainees promoting and protecting their rights in compliance with legislation and company policies and procedures ensuring they are held securely in a safe and decent environment. Maintain high standards of security and safety at all times, promoting an environment of positive behaviour that supports the welfare of detainees and staff. Participate in the delivery of all activities/services, encouraging detainee participation, so that a full and professional service is delivered at all times. Search individuals, premises and surrounding areas, as necessary, confiscating forbidden items so that safety and security is maintained. Deal with inappropriate behaviour to ensure a safe and secure environment. Participate in the control of incidents and emergencies to ensure their swift resolution.

Who will I work with?

Interacts with a number of cross functional and external contacts in order to deliver quality care provision.

What projects/people will I lead?

Helps to develop other members of their team, or act as a specialist within area of work.

What technical expertise will I need?

Strong customer care focus. Good communication skills. Knowledge of H&S and safe working practices. Able to identify and address areas for improvement. Understanding of safeguarding and responsibilities.

What experience will I need?

Experience of dealing sensitively with a wide variety of people who have been agitated, confused or angry would be an advantage. A willingness to undertake all mandatory as required is vital.

Will I need formal qualifications?

This role requires no specific previous experience or qualifications as we will provide full Home Office approved training.

Can I take ownership of my personal development?

Yes! Visit The learning zone (via the Milife homepage) to complete any one of the following eLearning courses:

Introducing Excel, Excel 2010 Beginners, Excel 2010 Intermediates, Introducing PowerPoint, PowerPoint 2010 Beginners, PowerPoint 2010 Intermediate, Using Email Effectively, Coaching skills, Mentoring skills, Supporting skills, Best practice for effective business writing, Absence management, Appraisal interviewing, Mireview facilitating great performance management, The Assertive manager, Understanding leadership, Decision making, Managing meetings, Effective writing, Setting objectives, The effective leader, Influencing skills, Questioning skills, Negotiation skills.

Where else will my skills and experience be relevant

Many of the skills you demonstrate within your current role will be transferable to a variety of roles within other areas of Mitie. Click on the function icons below to see where your current skillset could take you.

Internal vacancies

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