Click on the coloured buttons below to see an overview of some of the roles available within this area of the business. The boxes to the right give you an idea of what the role entails, the experience you might need to carry out the role as well as some qualifications that may be desirable to the recruiting manager.


Duty Shift Managers

What will I be responsible for?

To manage the day to day running of the operation of the Centre ensuring the service is delivered in line with contractual, company and relevant Home Office standards. Provide advice coaching and support to staff in order to maximise the efficient and effective day to day operation of the Centre.

What decision/change authority will I have?

Manage the arrival and discharge processes ensuring detainees feel protected and receive their rights in line with contractual obligations, Home Office DSO’s and company policies/ procedures. Deploy staff effectively and appropriately to ensure the smooth running of the operation. Coach and support staff development to maximise staff performance, motivation and contribution. Identify and escalate as appropriate any potential or actual internal or external incidents and to instigate the appropriate response in line with agreed procedures so that order can be maintained or regained and any effects minimised. Take command of incidents, at ground floor level, as required to contain and minimise the effect of the incident in accordance with contingency plans, shared Home office protocols and company procedures. Ensure all relevant operational and emergency procedures are adhered to in line with company policy. Organise and manage the provision of data and documentation to meet contractual standards and assist in managerial decision making. Manage resources effectively and efficiently to ensure quality of service and best value for money. Liaise with the Population Manager, Residential Managers and on site Home Office Manager to ensure detainees are located appropriately within the Centre.

Who will I work with?

Create and deliver effective relationships with internal and external stakeholders, through regular contact. Management of the strategic priorities of the company within the branch.

What projects/people will I lead?

Control resources to achieve quality of service whilst keeping within budget and time constraints. Recruit, lead and develop the team. Control resources to achieve quality of service whilst keeping within the budget and promoting business growth.

What technical expertise will I need?

Home Office Approved DCO Badge holder.

What experience will I need?

This role requires substantial operational supervisory experience within a custodial environment.

Will I need formal qualifications?

Successfully completed the DCO Initial Training Course and NVQ/Apprenticeship Level 3 in Custodial Care or working towards.

Can I take ownership of my personal development?

Yes! Visit The learning zone (via the Milife homepage) to complete any one of the following eLearning courses:

Introducing Excel, Excel 2010 Beginners, Excel 2010 Intermediates, Introducing PowerPoint, PowerPoint 2010 Beginners, PowerPoint 2010 Intermediate, Using Email Effectively, Coaching skills, Mentoring skills, Supporting skills, Best practice for effective business writing, Absence management, Appraisal interviewing, Do or delegate, Mireview facilitating great performance management, The Assertive manager, Understanding leadership, Decision making, Managing meetings, Effective writing, Setting objectives, The effective leader, Influencing skills, Questioning skills, Negotiation skills, Making objectives happen, Performance troubleshooting, Giving presentations, Preparing presentations, Preparing presentations test, Training for non-trainers, Project management, Developing leadership.

Where else will my skills and experience be relevant

Many of the skills you demonstrate within your current role will be transferable to a variety of roles within other areas of Mitie. Click on the function icons below to see where your current skillset could take you.

Internal vacancies

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