Click on the coloured buttons below to see an overview of some of the roles available within this area of the business. The boxes to the right give you an idea of what the role entails, the experience you might need to carry out the role as well as some qualifications that may be desirable to the recruiting manager.


Deputy Centre Manager

What will I be responsible for?

Support the Centre Manager in providing operational and strategic leadership across the Centre ensuring consistent service delivery in line with contractual and financial parameters, company and all relevant Home Office standards. To provide guidance and support to the operational management team and help create a culture where people are respected and valued and committed to delivering excellent service. To work with the Care and Custody Senior leadership team to develop and grow the business within the UK.

What decision/change authority will I have?

Deputise for the Centre Manager when required, ensuring full contractual compliance ensuring adherence to legislation, company policies and procedures, contractual obligations and financial parameters. Manage the overall resourcing of the Centre ensuring available resources are maximised and best value is achieved whilst meeting the needs and welfare of the detainees. Lead, motivate and coach the operational senior management team to ensure company values and vision, policies and procedures and all contractual standards are met at all times. Liaise with key stakeholders, including the customer, working in partnership to resolve issues and ensure the reputation of the company and smooth profitable running of the Centre. Develop a culture where people are respected and valued, treated with dignity, developed and recognised so that a safe, inclusive and positive environment is created and maintained. Develop a culture committed to continuous improvement and the delivery of excellent service. Manage financial and commercial aspects of the centre’s operational areas, including developing and agreeing budgets and expenditure to ensure financial parameters and company targets are met. Manage the overall fabric and security of the Centre ensuring a safe and secure environment is maintained at all times. Manage serious operational incidents assuming the role of Silver Commander in liaison with both C+C and Home Office Gold Command. Participate in Mitie initiatives to support the wider group of companies including succession planning and the talent pipeline.

Who will I work with?

Create and deliver effective relationships with internal and external stakeholders, through regular contact. Management of the strategic priorities of the company within the region.

What projects/people will I lead?

Is expected to make recommendations to add or delete resources within their entity to ensure its integrity and typically manage an infrastructure of roles up to and including several managers who themselves manage specialist teams.

What technical expertise will I need?

Home Office and Vetting Clearance

What experience will I need?

Relevant managerial experience within a custodial environment is required. Understanding of profit and loss and budget setting.

Will I need formal qualifications?

Successfully completed the DCO Initial Training Course and NVQ/Apprenticeship Level 3 in Custodial Care or working towards.

Can I take ownership of my personal development?

Yes! Visit The learning zone (via the Milife homepage) to complete any one of the following eLearning courses:

Introducing Excel, Excel 2010 Beginners, Excel 2010 Intermediates, Introducing PowerPoint, PowerPoint 2010 Beginners, PowerPoint 2010 Intermediate, Using Email Effectively, Coaching skills, Mentoring skills, Supporting skills, Best practice for effective business writing, Absence management, Appraisal interviewing, Do or delegate, Mireview facilitating great performance management, The Assertive manager, Understanding leadership, Decision making, Managing meetings, Effective writing, Setting objectives, The effective leader, Influencing skills, Questioning skills, Negotiation skills, Making objectives happen, Performance troubleshooting, Giving presentations, Preparing presentations, Preparing presentations test, Training for non-trainers, Project management, Developing leadership.

Where else will my skills and experience be relevant

Many of the skills you demonstrate within your current role will be transferable to a variety of roles within other areas of Mitie. Click on the function icons below to see where your current skillset could take you.

Internal vacancies

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