Click on the coloured buttons below to see an overview of some of the roles available within this area of the business. The boxes to the right give you an idea of what the role entails, the experience you might need to carry out the role as well as some qualifications that may be desirable to the recruiting manager.


Account Manager
Account Director

What will I be responsible for?

Owns the nationwide service delivery to a major client. Provides professional advice in more complex areas and able to manage own work with limited supervision. Leads a wide team of operational, QHSE, financial, HR, and other specialists. Responsible of all aspects of the accounts success. Champions the Leadership Framework

What decision/change authority will I have?

Expected to structure and mobilise the account, reviewing and restructuring as required. Authorised to initiate and sign off on significant expenditure as part of account management

Who will I work with?

Interacts with internal and external stakeholders, Operations Directors, Operation Managers, Contracts Managers. Ability to build relationships at all levels. Responsible for structure of, and individuals within, the account IFM team

What projects/people will I lead?

All projects / People within the account remit. Responsible for creating team responsibilities and delegating accountability

What technical expertise will I need?

Demonstrates strong judgement/aptitude, ability to delegate tasks, interpret results and review work of others. Ability to operate at a strategic level with the client across years of operations. An excellent stakeholder manager, guides thorough CRM efforts across the account

What experience will I need?

Will have held several progressively challenging account management roles previously

Will I need formal qualifications?

Foundation Degree in FM or equivalent qualification BIFM Level 5 – Facilities Management

Can I take ownership of my personal development?

Yes! Visit The learning zone (via the Milife homepage) to complete any one of the following eLearning courses:

Corporate Induction
QHSE induction
Guide to being a Mitie manager
Mitie Academy
Equality & Diversity essentials
Social selling
Shades of Perception
Internal IT systems ie. SAP
Advanced Excel functionality
Introduction to People Management (if managing)
The Bribery Act
Guide to being a mitie manager
Understanding profit and loss

Where else will my skills and experience be relevant

Many of the skills you demonstrate within your current role will be transferable to a variety of roles within other areas of Mitie. Click on the function icons below to see where your current skillset could take you.

Internal vacancies

Click the arrows to view other pathways