Click on the coloured buttons below to see an overview of some of the roles available within this area of the business. The boxes to the right give you an idea of what the role entails, the experience you might need to carry out the role as well as some qualifications that may be desirable to the recruiting manager.


Care Coordinator
ECM Coordinator

What will I be responsible for?

To plan and assist the Branch Manager in managing the delivery of all required care services within their assigned area. To maintain effective and positive communication between the local office and the company's administration team, Local Authority departments, private customers and other external agencies. Ensure continuity of care provision through effective contingency plans

What decision/change authority will I have?

Is expected to make contributions to improve part of a current system, standard or process

Who will I work with?

Interacts with a number of cross functional and external contacts in order to deliver quality care provision.

What projects/people will I lead?

Helps to develop other members of their team, or act as a specialist within area of work

What technical expertise will I need?

Strong customer care focus. Good communication skills. Knowledge of H&S and safe working practices. Able to identify and address areas for improvement. Requires ability to use own judgement to deal with non-routine items and act as an escalation point within team, effective verbal and written communication skills. Understanding of safeguarding and responsibilities

What experience will I need?

Sound domiciliary care background/experience

Will I need formal qualifications?

Can I take ownership of my personal development?

Yes! Visit The learning zone (via the Milife homepage) to complete any one of the following eLearning courses:

Mandatory Induction programme, Skills for Care Common Induction Standards, Medication, Fire Safety, Internal IT systems i.e Coldharbour, Safeguarding awareness, Handling Information, Risk assessment, Annual refresher training mandatory, Corporate Induction, Equality & Diversity essentials, Excellence Every Day, Time Management, Effective communication skills, Business Contingency planning, Managing meetings, Selection interviewing, Report writing, Internal IT systems i.e Coldharbour

Where else will my skills and experience be relevant

Many of the skills you demonstrate within your current role will be transferable to a variety of roles within other areas of Mitie. Click on the function icons below to see where your current skillset could take you.

Internal vacancies

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