Click on the coloured buttons below to see an overview of some of the roles available within this area of the business. The boxes to the right give you an idea of what the role entails, the experience you might need to carry out the role as well as some qualifications that may be desirable to the recruiting manager.


Team Leader

What will I be responsible for?

To assist the Branch Manager in managing the Branch Office and in delivering all required care services within the assigned branch in a competent and professional manner.

What decision/change authority will I have?

Is expected to assist the Branch Manager in every aspect of the Branch Manager's work and for deputising for the Branch Manager whenever they are absent.

Who will I work with?

Liaise with all external and internal stakeholders to monitor care delivery and maintain quality of service to all customers. Ability to network with and influence, senior people both internally and externally in order to achieve a pre- defined outcome. Takes decisions in regard to care delivery

What projects/people will I lead?

Control resources to achieve quality of service whilst keeping within budget and time constraints
Deputises for Branch Manager as required

What technical expertise will I need?

Requires good or developing leadership skills, greater complexity of process and business knowledge to manage service delivery. Excellent verbal and written communication skills. Understanding of safeguarding and responsibilities

What experience will I need?

Sound experience in managing a branch. Good working knowledge of IT . Good planning and prioritising skills to manage a varied and pressurised workload. Diplomatic and customer focused

Will I need formal qualifications?

Can I take ownership of my personal development?

Yes! Visit The learning zone (via the Milife homepage) to complete any one of the following eLearning courses:

Corporate Induction, Guide to being a Mitie manager, Equality & Diversity essentials, Social selling, H&S Law – A Manager's Guide, Risk assessment, Protecting sensitive data, Accident Reporting & Investigations, Management Skills for New Managers, Introduction to People Management, IOSH Managing Safely, Shades of Perception, Coaching skills, Report writing, Absence Management, Employment Law, Finance for non-finance managers, Internal IT systems i.e Coldharbour, Mandatory Induction programme, Skills for Care Common Induction Standards, Medication, Fire Safety, Annual refresher training mandatory, Business Contingency planning, Appraisal interviewing, Managing meetings, Performance management, Local authority safeguarding

Where else will my skills and experience be relevant

Many of the skills you demonstrate within your current role will be transferable to a variety of roles within other areas of Mitie. Click on the function icons below to see where your current skillset could take you.

Internal vacancies

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