Click on the coloured buttons below to see an overview of some of the roles available within this area of the business. The boxes to the right give you an idea of what the role entails, the experience you might need to carry out the role as well as some qualifications that may be desirable to the recruiting manager.


Director of Operations

What will I be responsible for?

To manage operations, delivering a high level of management, developing and growing their business and to maximise revenue opportunities.

What decision/change authority will I have?

Provides clear direction and leadership. Is expected to retain and develop portfolio of clients ensuring an in-depth understanding of each client's objectives

Who will I work with?

Work closely with the operations team, creating effective communication channels with all Key stakeholders, including procurement and finance

What projects/people will I lead?

Is expected to carry out customer top level reviews and regular contact with key stakeholders

What technical expertise will I need?

Ability to communicate and express views to all clients across multi sectors and different levels of seniority. Confident with management information analysis and problem solving. Good knowledge of MS Office and Salesforce. Excellent selling, organisational and commercial awareness skills. Good working knowledge of relevant social care legislation. Understanding of safeguarding and responsibilities

What experience will I need?

Minimum 5 years of operational multi site experience. Understanding of profit and loss and budget setting

Will I need formal qualifications?

QCF Level 5 Diploma of Health and Social Care.
Degree in relevant health or social care or equivalent

Can I take ownership of my personal development?

Yes! Visit The learning zone (via the Milife homepage) to complete any one of the following eLearning courses:

Corporate Induction, Equality & Diversity essentials, Social selling, Business Contingency planning, Shades of Perception, Influencing, Internal IT systems ie. Coldharbour & SAP, Advanced Excel functionality, H&S Law – A Manager's Guide, HR (as appropriate), Performance management, Time Management, Safeguarding – annual/mandatory, Presentation skills, Creating your sales plan, Managing yourself and enhancing your sales performance, The Bribery Act, MiAcademy – Level 1

Where else will my skills and experience be relevant

Many of the skills you demonstrate within your current role will be transferable to a variety of roles within other areas of Mitie. Click on the function icons below to see where your current skillset could take you.

Internal vacancies

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