Click on the coloured buttons below to see an overview of some of the roles available within this area of the business. The boxes to the right give you an idea of what the role entails, the experience you might need to carry out the role as well as some qualifications that may be desirable to the recruiting manager.


Quality and Performance Manager

What will I be responsible for?

Provide effective audit to support and implement systems for monitoring and reviewing activity in health and social care, analysing and reporting on performance information and providing advice and support for branch managers. Provide and deliver a comprehensive quality and performance advisory service to managers and employees in line with company policies and procedures, legislation and best practice

What decision/change authority will I have?

Ability to challenge and influence key decision makers and is assertive and confident in approach. Is expected to make contributions to improve part of a current system, standard or process

Who will I work with?

Create and deliver effective relationships with internal and external stakeholders, through regular contact. Management of the recruitment priorities of the company within the defined region

What projects/people will I lead?

Use resources available to deliver outputs efficiently and on time

What technical expertise will I need?

Excellent communication, negotiation and interpersonal skills to build strong working relationships with internal and external stakeholders

What experience will I need?

Experienced in supporting teams. Excellent presentation and communication skills, thorough knowledge of health and social care policy and procedure, legislation and best practice. Experience of developing others

Will I need formal qualifications?

Can I take ownership of my personal development?

Yes! Visit The learning zone (via the Milife homepage) to complete any one of the following eLearning courses:

Corporate Induction, QHSE induction, MS Office Applications – Level 2, Guide to being a Mitie manager, Equality & Diversity essentials, Social selling, H&S Law – A Manager's Guide, Risk assessment, Protecting sensitive data, Accident Reporting & Investigations, Management Skills for New Managers, Introduction to People Management, IOSH Managing Safely, Shades of Perception, Coaching skills, Report writing, Influencing, Employment Law, Finance for non-finance managers, Internal IT systems i.e Coldharbour, Advanced Excel functionality, Business contingency planning, Selection interviewing , Local authority safeguarding for managers, Understanding profit and loss , Presentation skills, Managing yourself, Quality in practice

Where else will my skills and experience be relevant

Many of the skills you demonstrate within your current role will be transferable to a variety of roles within other areas of Mitie. Click on the function icons below to see where your current skillset could take you.

Internal vacancies

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