Click on the coloured buttons below to see an overview of some of the roles available within this area of the business. The boxes to the right give you an idea of what the role entails, the experience you might need to carry out the role as well as some qualifications that may be desirable to the recruiting manager.


Head of Quality and Performance

What will I be responsible for?

To lead, develop and motivate Quality and Performance teams in delivering quality health and social services for the company to defined service standards, timescales and budgets. Act as subject matter expert in all aspects of quality health and social care queries, policies and processes. Proactively manage and prioritise own caseload, ensuring managers comply with company policies and procedures. Ensure expert support and information is available

What decision/change authority will I have?

Strategic quality and performance lead for regional businesses

Who will I work with?

Operate as a member of the senior team contributing to the formulation and development of strategies and plans and take accountability for designated projects

What projects/people will I lead?

Is expected to make recommendations to add or delete resources within their entity to ensure its integrity and typically manage an infrastructure of roles up to and including several team members. \'Upward looking\' specialist advisors would typically be recognised as experts in their business and primarily call upon personal experience and knowledge to provide a trustworthy and comprehensive service to decision makers

What technical expertise will I need?

Demonstrates strong judgement/aptitude, ability to delegate tasks, interpret results and review work of others

What experience will I need?

Experienced in supporting management teams, operating at senior level. Excellent presentation and communication skills, thorough knowledge of health and social care policy and procedure, legislation and best practice. Experience of developing others

Will I need formal qualifications?

Can I take ownership of my personal development?

Yes! Visit The learning zone (via the Milife homepage) to complete any one of the following eLearning courses:

Corporate Induction, QHSE induction, MS Office Applications – Level 2, Guide to being a Mitie Manager, Equality & Diversity essentials, Social selling, H&S Law – A Manager's Guide, Risk assessment, Protecting sensitive data, Accident Reporting & Investigations, Management Skills for New Managers, Introduction to People Management, IOSH Managing Safely, Shades of Perception, Coaching skills, Report writing, Influencing, Employment Law, Finance for non-finance managers, Internal IT systems i.e Coldharbour, Advanced Excel functionality, Business contingency planning, Selection interviewing, Local authority safeguarding adults for managers, Local authority safeguarding children for managers, Understanding profit and loss, Presentation skills, Setting objectives, Making objectives happen, The effective leader, The assertive manager

Where else will my skills and experience be relevant

Many of the skills you demonstrate within your current role will be transferable to a variety of roles within other areas of Mitie. Click on the function icons below to see where your current skillset could take you.

Internal vacancies

Click the arrows to view other pathways