Click on the coloured buttons below to see an overview of some of the roles available within this area of the business. The boxes to the right give you an idea of what the role entails, the experience you might need to carry out the role as well as some qualifications that may be desirable to the recruiting manager.


Senior Accounts Manager
Senior Contracts Manager

What will I be responsible for?

To ensure contract profitability through monitoring the performance of managers and supervisors to ensure customer satisfaction and expansion of business

What decision/change authority will I have?

is expected to maintain quality of service to customers. Expected to seek opportunities to introduce additional Mitie services

Who will I work with?

Create and deliver effective relationships with internal and external stakeholders, through regular contact. Management of post sales customer relationship and commercials

What projects/people will I lead?

Recruit, lead and develop the team
Control resources to achieve quality of service whilst keeping within the budget

What technical expertise will I need?

Requires good working knowledge of account management

What experience will I need?

Entry point for graduate or equivalent. Likely to have a minimum of 1-3 years account management or other closely related experience e.g operational HR or Finance. Demonstrated solid business and marketing acumen as well as critical thinking skills

Will I need formal qualifications?

Can I take ownership of my personal development?

Yes! Visit The learning zone (via the Milife homepage) to complete any one of the following eLearning courses:

Corporate Induction
QHSE induction
Guide to being a Mitie manager
Mitie Academy
Equality & diversity essentials
Social selling
H&S Law – A Manager's Guide
Risk assessment overview
Protecting sensitive data
Accident Investigation & Claims Management
Management Skills for New Managers
Introduction to People Management
IOSH Managing Safely
Shades of Perception
Coaching skills
Report writing
Absence Management
Employment Law
Finance for non-finance managers

Where else will my skills and experience be relevant

Many of the skills you demonstrate within your current role will be transferable to a variety of roles within other areas of Mitie. Click on the function icons below to see where your current skillset could take you.

Internal vacancies

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